Frequently Asked Questions
Clear answers for Pakistani online shoppers before and after placing an order on WalkOro.
How can I place an order?
Select your product, choose the correct size, click Add to Cart or Buy Now, fill your delivery details, and confirm the order.
Do you offer Cash on Delivery?
Yes, WalkOro supports Cash on Delivery for eligible orders. Keep your phone number active so the courier can coordinate delivery.
What are the delivery charges?
Delivery within Karachi is free. For other cities, WalkOro currently charges Rs. 150 as a flat delivery charge during the limited-time offer.
How do I track my order?
After your order is booked with PostEx, you will receive or see a tracking number on the order received page. Enter that number on the Track Your Order page.
Can I request an exchange?
Yes, exchange requests should be submitted within 24 hours. Please share your name, phone number, and order details for quick support.
Can I request a refund?
Refund requests can be submitted within 24 hours after dispatch. Requests after this time may not be eligible.
How do I choose the right size?
Check the product size buttons and use the Size Guide page before ordering. If you are between two sizes, contact WalkOro support before checkout.
How should I care for leather footwear?
Clean gently with a damp cloth, avoid soaking in water, condition leather when needed, and store in a cool, dry place.